Last updated: 2 April 2026
This Privacy Policy explains how PDFRender.io collects, uses, stores, and shares personal data in connection with our website, dashboard, API, billing, support, and related services.
PDFRender.io is a software platform that helps individuals and businesses generate PDFs from URLs, HTML, and structured template data.
In this policy, “we”, “our”, and “us” refer to PDFRender.io. “You” refers to any person visiting our website, creating an account, contacting us, or using our services.
If you have any privacy-related questions, you can contact us at privacy@pdfrender.io.
This Privacy Policy applies to personal data we collect as a controller through our website, contact forms, account registration, billing flows, support requests, and general operation of our services.
It does not apply to third-party websites, tools, or services we do not own or control, even if they are linked from our site.
| Category | Examples |
|---|---|
| Contact details | Name, email address, phone number, company name, job title |
| Account data | Login credentials, profile details, organisation information, account preferences |
| Billing data | Billing name, billing address, VAT/tax details, subscription information, invoices |
| Usage and technical data | IP address, browser type, device information, logs, API usage data, timestamps |
| Support and communications | Messages sent through contact forms, support conversations, email correspondence |
We collect personal data directly from you, automatically when you use the platform, and in some cases from service providers involved in payments, infrastructure, and analytics.
When you make a purchase or manage a subscription, payment information is typically processed by our third-party payment provider rather than stored directly by us.
We may receive limited billing and transaction details needed to manage subscriptions, invoices, and account status, but we do not intend to store full card details on our own systems.
To create accounts, authenticate users, process API usage, deliver generated files, and operate the dashboard.
To manage subscriptions, payments, invoices, renewals, and account access.
To respond to enquiries, troubleshoot issues, and communicate about your account or service updates.
To monitor usage, improve reliability and performance, detect abuse, prevent fraud, and protect the platform.
Where required by law, we rely on an appropriate legal basis for processing, such as contract performance, legitimate interests, consent, or compliance with legal obligations.
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including providing the service, maintaining records, resolving disputes, meeting legal obligations, and enforcing agreements.
Retention periods may vary depending on the type of data, the purpose for which it was collected, and applicable legal or regulatory requirements.
We do not sell your personal data.
We may share personal data with trusted third parties where necessary, including:
Depending on where you are located and which service providers we use, your personal data may be processed in countries outside your own.
Where applicable, we aim to use appropriate safeguards for international transfers, such as contractual protections and service providers with suitable compliance measures.
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data.
You may also have the right to withdraw consent where processing is based on consent.
To make a request, contact us at privacy@pdfrender.io.
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, disclosure, alteration, and destruction.
No online service can guarantee absolute security, so we encourage you to use strong passwords, protect your credentials, and contact us promptly if you suspect unauthorised access to your account.
We may use cookies and similar technologies to remember preferences, keep users signed in, understand product usage, improve performance, and support analytics or security functions.
You can usually control cookies through your browser settings. Some parts of the service may not function properly if certain cookies are disabled.
Our service is not intended for children, and we do not knowingly collect personal data from individuals below the minimum age required under applicable law to use the service independently.
If you believe a child has provided personal data to us in error, please contact us and we will investigate and take appropriate action.
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or internal practices.
When we make material changes, we will update the “Last updated” date on this page and may take additional steps where required.
If you have questions about this Privacy Policy or how we process personal data, contact us at: