Terms of Service

PDFRender.io is a software-as-a-service platform for generating PDFs, screenshots, and related outputs from URLs, HTML, templates, and structured data, including optional storage, delivery, automation, and compliance-related features.

These Terms govern your access to and use of the PDFRender services.

These Terms are entered into between you and PDFRender Ltd, a company registered in England and Wales with company number 17138398 and registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

You must provide accurate and complete account information and keep it up to date.

You are responsible for safeguarding your credentials and for all activity under your account, whether authorised by you or not.

You must promptly notify us of any suspected unauthorised use of your account or any security incident affecting your account or credentials.

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable subscription term to access and use the service for your own lawful internal business purposes.

The service, software, documentation, website content, and all related intellectual property rights remain owned by us or our licensors. No ownership rights are transferred to you.

You must not, and must not permit any third party to:

• resell, rent, lease, sublicense, or otherwise commercially exploit the service except where expressly permitted by us in writing,
• copy, modify, reverse engineer, decompile, disassemble, or attempt to discover source code, underlying ideas, or trade secrets of the service except to the extent such restriction is prohibited by law,
• use the service to process or distribute unlawful, infringing, defamatory, abusive, fraudulent, deceptive, or harmful content,
• use the service to violate privacy, intellectual property, consumer protection, sanctions, export control, anti-bribery, or other applicable laws,
• circumvent or attempt to circumvent usage limits, billing controls, security mechanisms, or access restrictions,
• interfere with the integrity, availability, or performance of the service or related systems, or
• use the service in a way that could expose us, our infrastructure providers, or other customers to risk, liability, or operational harm.

You are solely responsible for all URLs, HTML, templates, data, files, metadata, output instructions, and other content or materials submitted to or processed through the service (“Customer Data”).

You represent and warrant that you have all rights, permissions, notices, and lawful bases required to provide and process Customer Data through the service and to generate, store, transfer, and distribute any resulting outputs.

You are responsible for determining whether the service, generated outputs, and any compliance-related features are suitable for your use case and legal obligations. We do not provide legal, tax, accounting, or regulatory advice.

The service may generate PDFs, screenshots, template-based documents, embedded XML files, and other outputs based on your instructions and Customer Data.

Any references to standards, formats, or compliance-related features, including PDF/A, Factur-X, ZUGFeRD, EN16931, or similar frameworks, describe technical capabilities of the service and do not constitute legal certification, legal advice, or a guarantee that your outputs satisfy all laws, mandates, procurement rules, tax requirements, or filing obligations applicable to you.

You are solely responsible for reviewing and validating all generated outputs before relying on or distributing them.

Our Privacy Policy explains how we collect, use, and disclose personal data where we act as a controller, including for account administration, billing, abuse prevention, analytics, support, and legal compliance.

Where we process personal data on your behalf as a processor, our Data Processing Addendum (“DPA”) forms part of these Terms and governs that processing. To the extent of any conflict between the DPA and these Terms on matters relating specifically to personal data processing, the DPA will prevail.

You remain responsible for your own compliance with applicable data protection laws, including providing notices, obtaining consents where required, responding to data subject requests where you are controller, and ensuring that your use of the service is lawful.

The service may rely on third-party infrastructure and providers, including hosting, storage, content delivery, networking, support, monitoring, analytics, and payment services.

Your use of integrations or external delivery destinations such as your own storage bucket may also be subject to separate third-party terms and privacy policies.

The service may be offered on free and paid plans. Fees, usage allowances, support levels, features, storage entitlements, and retention periods vary by plan.

If you subscribe to a paid plan, you authorise us or our payment processor to charge the applicable recurring and usage-based fees, together with any applicable taxes, duties, levies, or similar government charges, unless a valid exemption applies.

Fees are generally payable in advance and are non-refundable except where required by law or expressly stated otherwise by us.

We may change pricing, plan features, or usage limits from time to time. Where required, we will provide notice before material pricing changes take effect.

We may suspend, restrict, or disable your access to all or part of the service immediately, with or without notice where reasonably necessary to:

• protect the security, integrity, availability, or lawful operation of the service,
• prevent fraud, abuse, excessive load, suspected unlawful activity, or material violation of these Terms,
• comply with law, regulation, court order, sanction, or request from a competent authority,
• investigate a suspected security incident or protect other customers or third parties, or
• address non-payment of undisputed fees after payment has become overdue.

Where reasonably practicable, we will use commercially reasonable efforts to give notice and an opportunity to remedy the issue before suspension. We are not required to do so where immediate action is reasonably necessary.

These Terms begin when you first access or use the service and continue until terminated.

You may stop using the service at any time. If you cancel a paid subscription, cancellation will take effect at the end of the current billing period unless otherwise stated.

We may terminate or suspend these Terms or your access to the service immediately if you materially breach these Terms, fail to pay undisputed fees, create risk or potential legal exposure for us or others, or where continued provision of the service is no longer commercially or legally feasible.

On termination, your right to access and use the service ends immediately, but provisions that by their nature should survive termination will continue, including those relating to fees owed, intellectual property, disclaimers, liability, indemnity, confidentiality, and dispute resolution.

We retain all right, title, and interest in and to the service, website, APIs, documentation, software, branding, usage data in aggregated or de-identified form, and all related intellectual property rights.

You retain all right, title, and interest in and to your Customer Data and generated outputs, subject to any rights required for us to provide the service.

You grant us a non-exclusive, worldwide, limited licence to host, copy, process, transmit, and otherwise use Customer Data solely as necessary to provide, secure, support, maintain, and improve the service and to comply with law.

Each party may receive confidential information of the other in connection with the service. The receiving party must use the other party’s confidential information only as necessary to perform or exercise its rights under these Terms and must not disclose it except to personnel, contractors, and advisers who have a need to know and are bound by confidentiality obligations.

Confidential information does not include information that is or becomes public through no fault of the receiving party, was already lawfully known, is independently developed, or is lawfully obtained from a third party without confidentiality restriction.

A party may disclose confidential information where required by law or a competent authority, provided it uses reasonable efforts to limit the disclosure and, where lawful, gives prior notice.

We may modify, improve, replace, suspend, or discontinue any part of the service from time to time.

We will use commercially reasonable efforts to maintain the availability of the service, but we do not guarantee uninterrupted or error-free operation.

To the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis.

We disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the service will be uninterrupted, secure, error-free, or suitable for your specific legal, regulatory, accounting, tax, invoicing, archiving, or commercial requirements.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under applicable law.

Subject to the sentence above, to the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, business, goodwill, anticipated savings, data, or use, arising out of or in connection with these Terms or the service, even if advised of the possibility of those losses.

Subject to the first sentence of this section, our total aggregate liability arising out of or in connection with these Terms or the service shall not exceed the total fees paid or payable by you to us for the service in the twelve (12) months immediately preceding the event giving rise to the claim.

The exclusions and limitations in this section apply whether a claim is brought in contract, tort (including negligence), breach of statutory duty, restitution, misrepresentation, or otherwise.

You will indemnify and hold harmless PDFRender and its affiliates, officers, directors, employees, contractors, and service providers from and against any third-party claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to your Customer Data, generated outputs, your breach of these Terms, or your violation of applicable law or third-party rights.

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the service.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date on this page and may provide additional notice where appropriate.

If a change materially adversely affects your rights, we will use reasonable efforts to give notice before the change takes effect. Your continued use of the service after the updated Terms take effect constitutes acceptance of the revised Terms.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any provision is not a waiver of that provision.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets.

These Terms, together with any documents expressly incorporated by reference, including the Privacy Policy and DPA where applicable, form the entire agreement between you and us regarding the service.